Head of the office: Furtuna Mehmeti, PhD cand.
Quality Assurance at AAB aimed at incorporating standards and principles set by the Bologna Process. Implementing these standards is seen as the main precondition to achieving a high quality in teaching and scientific work.
Quality assurance is done in accordance with the Regulation on Quality Assurance and the Instruction on Quality Assurance, which comply with the legal framework in Kosovo and with the Law on Higher Education and Administrative Instruction on Accreditation of Higher Education Institutions and international standards of the European Network of Quality Assurance (ENQA). Quality Assurance Instruction was revised and adjusted to the framework document developed by the TEMPUS project entitled “Support and Development of Structures for Quality Assurance (SC) in a Private Higher Education Institutions in Kosovo”. Besides relevant local institutions like MEST and KAA, a large contribution in developing the handbook was provided by experts of the field of quality from the University of Salzburg (Austria), Cork University College (Ireland) and POLITEHNICA University from Bucharest (Rumania). Also, as of this year, the AAB has become part of“Encouraging the process of curriculum development based on learning outcomes and research guided teaching in the private higher education institutions of Kosova“ project.
In institution’s development strategy, quality assurance is considered a main commitment that will enable the institution to design and provide quality programs with a clear profile, tailored to students’ needs, relying on principles of academic freedom and implementation of laws in force, accredited by respective institutions, recognised by employers and professional associations and conducive to the development of the people and the society.
In compliance with AAB’s Strategic Development Plan, in 2005, a Quality Assurance Office was also established.
To ensure quality teaching, learning, study programs, research and administration at the AAB through continuous implementation and improvement of quality and to make sure that mechanisms and procedures for achieving quality are functional. Accomplishing this mission is in harmony with the mission of the institution and contributes to accomplishing its vision of being the best non-public university in the country and the region and to produce human resources that will contribute to the development of the local and global community.
The Quality Assurance Office is an independent body that is overseen by the Senate’s Quality Assurance Committee and reports to the Deputy Rector for Teaching Affairs.Principles underlying quality assurance involve the inclusion of all the stakeholders inside and outside the institution. These principles are:
The main role of the QAO is to obtain support and professional and administrative leadership and instructions on and support for quality assurance at all levels of the institution and assist in organizing the accreditation of the institution and study programs.
Respective coordinators have been appointed for each field of study and their tasks are as follows:
Depending on the culture and the history of an institution, in some countries, internal evaluations are initiated by institutions themselves, and in other countries, pursuant to legal provisions defined by the government or international organizations. Questionnaires for the staff and the students related to the quality of various aspects in the institution and interviews with people from the industry and stakeholders regarding the institution constitute the most frequent tools for internal evaluation.
The AAB University initiates the quality assurance process by creating internal bodies, which are responsible for quality assurance in the University. The Quality Assurance Office is responsible for compiling and implementing the evaluation methodology, based on decisions taken by Senate’s Quality Assurance Committee. The management and the Senate decide on the basic framework for annual and periodical evaluations or evaluations with a special focus, and the Office, depending on the type of evaluation, formulates the questionnaires and provided for information and awareness for the process of evaluation.For instance, an evaluation may involve measuring students’ satisfaction with the university in general, including advice, courses provided, quality of teaching and workload. On the other hand, another evaluation may include measuring the achievement of a number of competencies provided by the program. In addition to these, the number of students and their transition from a year to another, the gender breakdown, grades etc. are analyzed. This is how the data taken from evaluation questionnaires can be checked against the data contained in students’ files and how trends from a year to another can be tracked. The evaluation may also include the overall functioning of the University with regard to the operations of the council, administration and other services. This is how a culture is ensured and quality is required for each activity in the University. However, to achieve this, all methodologies and information collection tools must be developed diligently and in constant consultation with the stakeholders.
An effective internal evaluation requires an evaluation process that is free from influence and with an emphasized ethics so that evaluations are done in an effective and fair manner. This type of independence and efficient supervision ensures that evaluation effects are determined by the policies developed by the Senate.The Office of the Rector, in cooperation with Senate’s Quality Assurance Committee, approves the mode of reporting.The Senate decides on recommendations with an academic effect that have emerged from the evaluation, and the Board decides on recommendations with a financial, legal and strategic impact. In the model applied by the AAB, students participate in the Quality Assurance Committee, and stakeholders are involved in the external evaluation and academic program planning.The Senate sets up the Quality Assurance Committee. The Rector is responsible for implementation of evaluation results through bodies that he/she presides over, be they academic or administrative. The Rector has a lead role and may delegate the responsibility to the respective Deputy Rector. In terms of units, they work closely with the Quality Assurance Office.
Economic Study Programs:
Roberta Bajrami, [email protected],
Law Study Programs:
Ganimete Ismajli, [email protected],
Public Administration Programs:
Elsa Zyberaj, [email protected],
Computer Science Study Programs (profiles):
Ersan Hamdiu, [email protected],
Mass Communication Study Programs:
Arta Berisha, [email protected],
Aida Thaqi, [email protected],
Applied Social Studies Programs:
Saranda Shatri, [email protected],
Donjeta Murtezaj, [email protected],
Physical Culture and Sports Study Programs
Besim Gashi, [email protected],
Edona Gara, [email protected]
Bleron Azizi, [email protected]
Krenare Çerkini, [email protected]
Albulenë Kastrati, [email protected]