The office

Head of the office: Furtuna Mehmeti, PhD cand.

Quality assurance

Quality Assurance at AAB aimed at incorporating standards and principles set by the Bologna Process. Implementing these standards is seen as the main precondition to achieving a high quality in teaching and scientific work.

Quality assurance is done in accordance with the Regulation on Quality Assurance and the Instruction on Quality Assurance, which comply with the legal framework in Kosovo and with the Law on Higher Education and Administrative Instruction on Accreditation of Higher Education Institutions and international standards of the European Network of Quality Assurance (ENQA). Quality Assurance Instruction was revised and adjusted to the framework document developed by the TEMPUS project entitled “Support and Development of Structures for Quality Assurance (SC) in a Private Higher Education Institutions in Kosovo”. Besides relevant local institutions like MEST and KAA, a large contribution in developing the handbook was provided by experts of the field of quality from the University of Salzburg (Austria), Cork University College (Ireland) and POLITEHNICA University from Bucharest (Rumania). Also, as of this year, the AAB has become part of“Encouraging the process of curriculum development based on learning outcomes and research guided teaching in the private higher education institutions of Kosova“ project.

In institution’s development strategy, quality assurance is considered a main commitment that will enable the institution to design and provide quality programs with a clear profile, tailored to students’ needs, relying on principles of academic freedom and implementation of laws in force, accredited by respective institutions, recognised by employers and professional associations and conducive to the development of the people and the society.

Central Quality Assurance Office

In compliance with AAB’s Strategic Development Plan, in 2005, a Quality Assurance Office was also established.

The mission of the Quality Assurance Office is:

To ensure quality teaching, learning, study programs, research and administration at the AAB through continuous implementation and improvement of quality and to make sure that mechanisms and procedures for achieving quality are functional. Accomplishing this mission is in harmony with the mission of the institution and contributes to accomplishing its vision of being the best non-public university in the country and the region and to produce human resources that will contribute to the development of the local and global community.

The Quality Assurance Office is an independent body that is overseen by the Senate’s Quality Assurance Committee and reports to the Deputy Rector for Teaching Affairs.Principles underlying quality assurance involve the inclusion of all the stakeholders inside and outside the institution. These principles are:

• Ensuring and advancing the quality as part of the University’s strategy for the provision of high-level teaching, learning, and research.
• Quality assurance involves all stakeholders inside and outside the University.
• Quality assurance is designed to complete the internal and external approval and accreditation process.
• Quality assurance practices must be documented, monitored, revised and be subject to the evaluation process.
• Quality assurance is designed to boost institutional and public trust in the institution’s academic standards.
• Quality assurance is a process that is facilitated and supported by the institution’s steering bodies.

Quality Assurance Office roles and responsibilities:

The main role of the QAO is to obtain support and professional and administrative leadership and instructions on and support for quality assurance at all levels of the institution and assist in organizing the accreditation of the institution and study programs.

• Formulate various strategies, policies, mechanisms, procedures, and practices for ensuring and advancing the academic quality of the institution.
• Promote a culture of quality in the institution.
• Develop the Quality Assurance Guideline, which will provide the evaluation of teaching, revision of programs and evaluation of students.
• Give advice in approving and developing study modules and programs.
• Develop strategies and help advance teaching and learning.
• Coordinate the schedule of activities with quality coordinators at the level of fields of study.

Quality Assurance Coordinator at the level of the field of study

Respective coordinators have been appointed for each field of study and their tasks are as follows:

• Main duties and responsibilities:
• Works in close consultation with the CQAO and the Deputy Rector for Teaching Affairs;
• Acts as a supporter of quality assurance inside the faculty;
• Develops, directs, plans and provides strategy and processes for quality at the AAB in cooperation with other relevant stakeholders;
• Provided services and assistance in implementing best practices and initiatives;
• Gives advice in approving and developing study modules and programs;
• Supports implementation of quality improvement strategies;
• Provides support for evaluation by the external Expert Evaluation Group and for accreditation process;
• Responsible for organization and collection of questionnaires for students and academic staff;
• Prepares feedback on the implementation of recommendations for the respective faculty, starting from the process of evaluation, written as a plan for improvement, and discusses and adjusts the same in cooperation with the CQAO.

Culture of quality

Depending on the culture and the history of an institution, in some countries, internal evaluations are initiated by institutions themselves, and in other countries, pursuant to legal provisions defined by the government or international organizations. Questionnaires for the staff and the students related to the quality of various aspects in the institution and interviews with people from the industry and stakeholders regarding the institution constitute the most frequent tools for internal evaluation.

The AAB University initiates the quality assurance process by creating internal bodies, which are responsible for quality assurance in the University. The Quality Assurance Office is responsible for compiling and implementing the evaluation methodology, based on decisions taken by Senate’s Quality Assurance Committee. The management and the Senate decide on the basic framework for annual and periodical evaluations or evaluations with a special focus, and the Office, depending on the type of evaluation, formulates the questionnaires and provided for information and awareness for the process of evaluation.For instance, an evaluation may involve measuring students’ satisfaction with the university in general, including advice, courses provided, quality of teaching and workload. On the other hand, another evaluation may include measuring the achievement of a number of competencies provided by the program. In addition to these, the number of students and their transition from a year to another, the gender breakdown, grades etc. are analyzed. This is how the data taken from evaluation questionnaires can be checked against the data contained in students’ files and how trends from a year to another can be tracked. The evaluation may also include the overall functioning of the University with regard to the operations of the council, administration and other services. This is how a culture is ensured and quality is required for each activity in the University. However, to achieve this, all methodologies and information collection tools must be developed diligently and in constant consultation with the stakeholders.

Quality assurance setup

An effective internal evaluation requires an evaluation process that is free from influence and with an emphasized ethics so that evaluations are done in an effective and fair manner. This type of independence and efficient supervision ensures that evaluation effects are determined by the policies developed by the Senate.The Office of the Rector, in cooperation with Senate’s Quality Assurance Committee, approves the mode of reporting.The Senate decides on recommendations with an academic effect that have emerged from the evaluation, and the Board decides on recommendations with a financial, legal and strategic impact. In the model applied by the AAB, students participate in the Quality Assurance Committee, and stakeholders are involved in the external evaluation and academic program planning.The Senate sets up the Quality Assurance Committee. The Rector is responsible for implementation of evaluation results through bodies that he/she presides over, be they academic or administrative. The Rector has a lead role and may delegate the responsibility to the respective Deputy Rector. In terms of units, they work closely with the Quality Assurance Office.

Quality Assurance Coordinators

Economic Study Programs:
Roberta Bajrami, [email protected],

Law Study Programs:
Ganimete Ismajli, [email protected],

Public Administration Programs:
Elsa Zyberaj, [email protected],

Computer Science Study Programs (profiles):
Ersan Hamdiu, [email protected],

Mass Communication Study Programs:
Arta Berisha, [email protected],

Philology programs:
Aida Thaqi, [email protected],

Applied Social Studies Programs:
Saranda Shatri, [email protected],

Psychology Programs
Donjeta Murtezaj, [email protected],

Physical Culture and Sports Study Programs
Besim Gashi, [email protected],

Nursing Program
Edona Gara, [email protected]

Dentistry Program
Bleron Azizi, [email protected]

Ferizaj Branch
Krenare Çerkini, [email protected]

Gjakova Branch
Albulenë Kastrati, [email protected]